At Zenvoralis, we believe that bringing new life to your space should be a smooth and predictable experience. This shipping policy outlines our logistics operations, ensuring you understand exactly how your decorative items travel from our facility to your doorstep.
Our practices are built to align with the regulatory landscape of Singapore, providing a reliable service for all our local customers.
Territorial Limits
Zenvoralis operates with a focused regional approach. We deliver exclusively within the borders of Singapore. By concentrating our efforts on the local market, we can maintain a high standard of speed and oversight for every package. At this time, we do not offer international shipping, nor do we deliver to offshore islands or restricted zones where standard courier access is limited.
If you are unsure whether your location falls within our service area, please feel free to reach out to our team. This localized focus ensures that we remain fully compliant with the Personal Data Protection Act (PDPA) and local consumer standards regarding domestic trade.
Pricing Transparency
We believe in a straightforward shopping experience with no surprises at the end of your journey. One of our core commitments is total pricing clarity. Zenvoralis provides delivery with no hidden charges or shopping costs. The price you see listed for a decorative piece on our website is the exact amount you pay upon delivery.
We do not apply any additional fuel surcharges, handling fees, or restocking fees. By removing these extra costs, we aim to provide an honest and humanized service that respects your time and your resources.
Payment on Delivery Protocol
To provide maximum security and peace of mind, we operate on a Cash on Delivery (COD) model. This protocol means you only hand over payment when the physical product is in your hands.
- Handling: Please ensure you have the exact total ready in cash when the courier arrives. This helps keep the process quick and efficient for both you and the logistics staff.
- Safety: Because we use this physical payment method, we never ask for your credit card numbers or sensitive bank details through our website.
- Documentation: You will receive a confirmation of your order via email, which serves as your record of the amount due at your doorstep.
Dispatch and Delivery Timeline
Our logistics framework is divided into two distinct phases to ensure your items are handled with the necessary attention. Our total delivery window is 3 to 4 business days.
- Order Packaging (Processing): We dedicate 2 business days to cautiously inspect and package your order. This stage is vital to ensure that your decor items are shielded against the bumps of transit.
- Product Transit: Once packaged, the order is handed to our logistics partners, who require an additional 1 to 2 business days to complete the journey to your address.
Dispatch Definition and Cancellation
It is important to understand the transition point of your order. You maintain the right to cancel your order as long as the items remain within our warehouse facility. However, once the status changes to dispatched, the order is officially with our logistics team. At this point, the delivery must be completed, and the cancellation window is closed. We ask that you remain certain of your purchase before the dispatch happens to ensure a seamless flow for our delivery partners.
If you have any questions regarding your shipment, our support team is live from 10:00 AM to 5:00 PM SGT, Monday to Friday. Contact us at help@zenvoralis.com, and we will be happy to assist.