No, we don’t have any offline stores available across Singapore. All our merchandize is sold directly through our website, and there’re no third-party distributors available as well. You have to place an order directly with us, through our official website only.
To place an order with us, first you must visit our official website in Singapore (https://zenvoralis.com/) and visit our Shop. Here, you will find our entire collection of decorative items to select from. Complete the checkout process after selecting an item and your order is placed.
We don’t accept any international orders at all. Only if a customer is located in Singapore, we deliver our products. Any customer placing orders from outside Singapore, will see their orders rejected by us. Please don’t place an order if you’re not in Singapore.
Deliveries are completely free of cost, as we make sure that your experience is smooth with us. Our company offers doorstep delivery for all orders placed with us, and there’s no minimum value associated with free deliveries. You place an order and get it delivered free of cost at your doorstep.
All orders are delivered within 3-4 business days within Singapore. This includes a period of 2 business days, which we take to ship your order, following checking, packaging, and internal activities. The rest of the time is taken by our delivery partners in Singapore. Know more.
Yes, once delivered, you can place a return request, if the order is defective or a wrong item has been delivered. Returns are completely free, and we don’t charge any restocking fee either. However, you must place a return request within 30-days of getting the product. Learn more here.
Yes, you can cancel an order within 2 business days of placing the order. This is the exact shipping period that we take for internal processing. However, after the order is shipped, we won’t be able to offer any cancellations and won’t entertain any requests as well. Learn more.
Any kind of data you share with us is completely secure. We ensure enhanced privacy standards, which helps us store data securely. Moreover, we are transparent about our data usage and outline all the necessary details in our Privacy Policy.